FAQ
March 10th, 2010
Frequently Asked Questions
Please read FAQ articles below. There you can find there answers on common asked questions.
Questions about products registration and delivery
Our software licenses are delivered electronically via e-mail but in most cases the license available at last ordering page. Backup CD is delivered as a standard postage.
Q. I ordered a license but have not received it yet and I’m still waiting for the download link.
- A. Please check your spam filter and junk e-mail folder. Our registration letter has been probably filtered by you or your Internet Service Provider. Please request the new one license and download link to be mailed to you by our support.
Q. I have not yet received my CD
- A. The backup CD option is distributed by our sales partner. Please contact to Plimus company directly if you have a question about CD delivery. Note: The physical delivery of CD can borrow up to 4 weeks.
Questions about our software functions
The software functions are checked by quality assurance, but in some cases we can expect technical issues which are described below. Q. The Outlook Import Wizard displays error message : One of software components are missing or damaged when I press the Start button.
- A. Please check that you running the Import Wizard at the system where Outlook installed and configured. Outlook installation is required for our software. If you just installed the Outlook, please run it for one time to initialize the user profile. Additionally, please download the latest version of our software and reinstall it. If this problem persists, please reinstall the Outlook and Outlook Import Wizard to refresh all components linking.
- A. Log on to the system as administrator. Use the file-manager (such as Windows Explorer) to browse to directory where Outlook Import Wizard was installed (sample: D:Program FilesOutlook Import Wizard). Run the file named as “correct_error.bat” It should display the message about the component registration with DllRegisterServer. Press the OK button to close this message. The program should work now correctly.
- How to use the Outlook Import Wizard without Microsoft Outlook installation?
Q. The importing process slows down if I run the Outlook Import Wizard on the system where Anti-Virus installed.
- A. Unfortunately the anti-virus checking can significantly slow down the system. Our program allows the anti-virus to verify each imported message and this can cause that problem. Of course you can disable the anti-virus and leave the system in non secure state. But we recommend you to be patient and wait for the end of processing instead.
- I have recovered the corrupted PST (OST) file using the special tool, is there any way to import EML files repaired by recovery software to Outlook?
- I have a backup of Outlook Express e-mails, how do I change the mail client to Microsoft Outlook? How to copy eml files to Microsoft Outlook? Can outlook import eml files?
- How to convert and import e-mails from Windows Vista Mail to Microsoft Outlook using Outlook Import Wizard?
- I exported the individual messages that I needed from Thunderbird into eml files. Now, how do I import those into Outlook using the Outlook Import Wizard?
- How to import eml files in outlook express?
- How to convert EML files to MSG format? How to save Outlook emails as MSG files?
- Is it possible to open my EML files using the Web Browser to view them ? How do I open the EML file to view it in Opera, Firefox or Internet Explorer?
- How to import or open the PST file in MS Outlook?
- How to set the opened PST as default?
- How to convert a PST file from Outlook 2003 to the earlier version of Outlook?
- How to resolve the issue when pst file is not compatible with this version of Personal Folders?
- How to import eml files into Outlook 2007?
- How to move the Mozilla Thunderbird messages stored in .mbox files to Microsoft Outlook?
- How to extract eml files from Thunderbird, Eudora or Entourage mbox mailbox? Where to find the Free tool for mbox to eml conversion?
- Most of the emails seem to have had small parts of their contents altered, characters replaced by the Equals symbol (=) when I importing emails from Apple Mail to Outlook. Is there a better way of migrating email from Apple Mail into Outlook so that such transformations do not occur?
- Outlook Express can’t open the .eml file attachment. What to do?
- I can use only default outlook profile to import emails. Why it can’t create new pst or import emails to the orphaned one.
- How to convert multiple eml files to msg format?
- How to protect Default User Profile of Outlook User with the password?
- How to import email files into password-protected PST file of MS Outlook?
- Using Outlook Import Wizard to Work with Unicode PST Files
- How to export IncrediMail messages and import them to MS Outlook?
- How to extract emails from The Bat and import The Bat emails into Outlook?
- How to import emails into Outlook and create the copy of folders structure?
- How to filter big emails or emails having attachments during the eml to pst conversion?
- How to use the Outlook Import Wizard to convert email files to different formats?
- What importing methods (modes) can be used to import email files into outlook?
- Why is the “Importing Options” Settings Group Necessary?
Issues and Importing Problems
Frequently asked questions about setup and uninstall process of eml to outlook importer. Q. I have uninstalled the utility for importing eml into outlook and Microsoft Outlook starts display a message about removed add-in. How do I remove this add-in completely? How to solve the problem when some of software components are missing or damaged? Q. Imported messages are blank, what caused this and how to prevent it?
- A. The problem appears due to interrupted access to the Outlook data structure and components. Usually the access becomes interrupted due to antivirus software activity. We are noticed that AVG anti-virus is almost always leads to this problem. If imported email messages are empty or only the structure of folders is imported, try to disable the antivirus and run the Outlook Import Wizard again. According to feedbacks from our users, the problem can be avoided if you start importing in Windows Safe Mode. Before you perform the importation, please check whether your Windows account has Administrator rights.
- My antivirus suspects your software in attempting to send some data hidden. What’s that?
