All too frequently customer service and software don’;t mix. NOT HERE! Service should be this company’;s first name. I experienced challenges in migrating from Live Mail to Outlook (which makes little sense since they are Microsoft products and leave the consumer high and dry). Outlookimport support stayed with me every step of the way when I needed it. There are more expensive options on the net, but I am more than pleased to have selected this company. The value is incredible.